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Ordering and Shipping Information

How to Order

Step One — Choose a Shutter Design

Visit our Design Gallery for inspiration or go directly to our online Shutter Design Tool to create your own unique design. Having trouble choosing between two or more designs? See how a particular shutter style will look on your home by clicking on the "See This Shutter on Your House" button on the Online Shutter Design Tool.

Step Two — Measure

See our Measuring Tips to find out how to choose the correct height and width for your shutters.

Step Three — Pick a Paint Color

If you would like for us to paint your shutters, just visit a major brand paint store and pick out a color you like. Write down the brand, color name, and code and we'll paint your shutters to match. If you see a color you like on our online Shutter Design Tool, you can visit Encycolorpedia to find a major brand paint color that matches (we currently use Behr paints). Just copy down the code in the color box and paste it into the html color search field in the Encycolorpedia form.

Step Four — Order Online

Go to our online Shutter Design Tool, choose your frame and tile options from the drop-down menu, and click on "Price This Shutter." From the pricing page, type in the shutter height and width, then choose any other options you would like from the form. Add the shutters to your cart, then follow the instructions to place your order.

Every shutter produced by Shutterstile LLC is a custom order. Your Shutterstile shutters are a reflection of your own unique taste and the particular arrangement and dimensions of the windows in your home. Therefore, your order is an important decision. We invite you to call (804-493-1111) or email us before you order to discuss your objectives.

Of course, the advantage of the Shutterstile concept is that you can easily change the look of your home by ordering additional panels in other styles and colors. But we want you to be happy with all of your choices, right from the start. So if you have any doubts about a particular choice of materials, color selection, size, or any other issue, let us know. We'll be happy to help.

Have something else in mind? If you can't find what you need using the Online Shutter Design Tool or Gallery, just give us a call (804-493-1111) or drop us a line (see our contacts page). We can incorporate just about any type of tile or create custom frame designs to meet your needs, often at no additional charge.

Once you place an order, we will follow up with a telephone call and a written Specifications Sheet to make sure we get your order right before we begin work.

Shipping

The length of time it takes to receive your order depends on several factors:

  • Time of Year. We are busiest in the spring and fall, so the fastest turnaround times are in the winter and summer, respectively.
  • Materials. Since all of our shutters are custom made, it generally takes about a week to obtain all of the materials. Some of the high end art tiles are made to order and can take three weeks or more in the busy seasons.
  • Construction Time. Once we receive all of the materials, the actual construction time is about two weeks (longer in the spring and fall). This allows sufficient time for the adhesives and grout to set up prior to shipping. If you chose to have us paint your shutters, it may take a bit longer to ensure that the paint is fully cured.
  • Transit Time When choosing a carrier, we consider not only delivery times, but the degree of care we have come to expect from that carrier. All other factors being equal, we would rather your order arrived intact than a day or two sooner. Please let us know if you have any special time constraints and we will do our best to accommodate you.

For additional information about ordering, shipping, and related issues, please visit our Terms and Conditions page.

 
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