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Terms and Conditions

Every shutter and shutter accessory produced by Shutterstile LLC is a custom order. Your Shutterstile shutters are a reflection of your own unique taste and the particular arrangement and dimensions of the windows in your home. Therefore, your order is an important decision. You must take care to measure your windows properly (see How to Measure) and to choose the right combination of materials and finish to achieve the look you desire. We strongly encourage you to contact us before you order to discuss your objectives, because once you place your order and we begin making your shutters, it's too late to change your mind without incurring additional costs.

Of course, the advantage of the Shutterstile concept is that you can easily change the look of your home by ordering additional panels in other styles and colors. But we want you to be happy with all of your choices, right from the start. So if you have any doubts about a particular choice of materials, color selection, size, or any other issue, let us know. We'll be happy to help.

Our Agreement

Because every shutter and accessory produced by Shutterstile LLC is custom, your order constitutes a binding contract subject to the following terms and conditions.

Shutter Construction Details. Whether you order online or by telephone, we will send you an itemized Specifications Sheet outlining the details of your order. This Specifications Sheet represents the construction and materials specifications that we will use to produce your shutters and/or panels. As such, it becomes a binding part of our agreement. You should review it for accuracy as soon as you receive it and let us know if there are any problems immediately. Once we order the materials to produce your shutters (typically within 24 hours), you may not be able to make changes to these specifications without incurring a restocking fee. And if you wait until we have actually begun making your shutters to request changes or to notify us of an error in the specifications, you will have to pay for all unrecoverable materials that have already been incorporated into your order and for any labor already expended.

Shutter Warranty. All work shall be performed in a professionally reasonable manner consistent with the Construction Details above. The workmanship on all Shutterstile shutters is warranted for three years from the date of purchase. Specifically, we will repair or replace, at our discretion, any shutter in which the joints between the stiles and rails fail or begin to separate and any panel in which one or more tiles fails to adhere to the panel backer board.

Any Materials or hardware produced by others and used or sold by Shutterstile shall be warranted only to the extent that the suppliers or manufacturers of those products provide a warranty. In the event that a defect is discovered in one of these products, we will assist you in securing a replacement or repairing the products for the duration of the product manufacturer's warranty. In general, there is no warranty on wood products or tile.

Shutter hardware and accessories which are produced by Shutterstile are guaranteed to be manufactured to your specifications. Should you discover that we have made an error, simply contact us for a replacement at no cost to you.

Once your order arrives, you should inspect the package for damage before accepting it from the shipping carrier. It is your responsibility to notify the carrier of any damage that may have occurred during shipping and to file the necessary claim forms should such damage occur. We will do our best to package your order securely. But we can't be responsible for damage in shipping. That is why shipping insurance is mandatory for every order.

Once you receive your order, you should open the package and inspect all of the contents immediately. If you find an error on our part, please let us know right away so that we can decide how best to resolve the issue. If we have made a mistake, you have our promise that we will make any necessary changes at no additional cost to you. But remember, the Specifications Sheet describes the details of your shutter order. We can't be responsible for any errors or omissions in that document unless you notify us of the problem before we begin making your shutters.

Assuming we have filled your order as described in the Specifications Sheet and your order form, our transaction is complete. Except as described above, any future changes, repairs, or modifications will constitute a separate agreement for which we will provide a new Specifications Sheet if necessary and all such work will be performed at the customer's expense.

Shutterstile shutters are intended as decorative elements. As such, we cannot warranty the suitability of our shutters for any use, including but not limited to protection against storm damage. Further, it is your responsibility to ensure that the product is properly finished and installed. Improper finishing or installation can severely shorten the life of your shutters and will void the warranty. [See our installation and finishing tips for more information.]

In no case will Shutterstile be responsible for damages in excess of the contract amount.

No other warranties are made with respect to our shutters, tile panels, or any other materials or work products offered by Shutterstile LLC.

Return/Refund Policy. Because every shutter and accessory produced by Shutterstile LLC is custom, all sales are final. We cannot give full or partial refunds or accept returns for exchange or credit for any reason except in cases where we have made an error or a problem has arisen which is covered by the warranty discussed above.

Cost Estimates. Pricing information provided by us, either through our online pricing system or other means, is subject to change. We do our best to keep abreast of the current market prices of the materials used in creating our shutters and shutter accessories. And we will typically absorb unexpected minor price increases should they occur after you place your order. In most cases, unless we have provided you with a written cost estimate that includes a date guarantee, the price you will be charged is the price given on our website on the day and time you place your order.

Rarely, the price of some material used in constructing shutters may increase unexpectedly between the time you place your order and your approval of the Specifications Sheet. Although we do our best to maintain an adequate supply of common materials used in the construction process, many of the tiles and some specialty wood species, sizes, etc. are ordered as needed. Should we encounter an unexpected price increase in any of these materials after you place your order, we will notify you as soon as we become aware of the issue. Rest assured that we will never adjust the price of materials which we already have on hand in response to changes in market price.

For shutter orders, it is important that you review and approve the Specifications Sheet as soon as possible. We can only guarantee the price quoted to you on the day you place your order for two weeks. Consequently, should it take more than two weeks to approve the Specifications Sheet, we reserve the right to adjust the price to account for fluctuations in the price of wood, tile, etc. In the event this occurs, we will notify you as soon as we are aware of these price changes.

Shipping estimates are a bit more complicated. In almost every case, the actual shipping cost is more than the price we charge. In addition, shipping costs have been fluctuating frequently in recent years due in large part to the uncertainties associated with fuel costs. So it is entirely possible that the shipping cost will change between the time you place your order and the date your shutters are ready to ship. To simplify the ordering process and avoiding any surprises, we have opted to charge a fixed rate for shipping to all destinations in the continental US, based on the size and materials used in your order. In most cases, we will absorb and difference between the price you pay for shipping and the actual cost. There are exceptions, however. The shipping charges provided on our website do not apply to orders to be shipped outside of the continental US. In those cases, we will provide you with a best-guess of the shipping cost up-front, but we cannot know the actual cost for certain until your order is complete. Unusually large shutters may trigger an oversize or overweight surcharge from the shipping company. Should this apply to your order, we will notify you of any additional cost as soon as possible and before we begin construction in any case.

Payment. Every order must be secured by a valid credit card before materials will be ordered and work will begin. For orders consisting of shutter accessories only (i.e., no shutters have been ordered), we will charge your credit card up-front for the full amount of your order, including applicable tax and shipping. For orders which include shutters, we will initially charge a $50 development fee to your credit card to cover preparation of the Specification Sheet. Once you approve the Specification Sheet, we will charge the remaining amount of your order to your credit card, including applicable tax and shipping, unless other arrangements have been made in advance.

Should we be unsuccessful in our attempts to charge your credit card, either because of insufficient credit balance or any other reason, we will stop work as soon as we discover there is a problem and notify you immediately so that you can make other arrangements before work can resume. Regardless of the outcome of these efforts, you will continue to be responsible for payment of any expenditures in time and materials up to the point at which the problem was brought to our attention.

We cannot deliver/ship your shutters unless payment has been made in full. If for any reason, your shutters have been completed and we have not received payment, you will be charged a fee equal to 1% of the remaining balance per month, until the problem has been received.

In the event your order is undeliverable for any reason, including but not limited to failure to make payment in full, we will attempt to contact you to determine the cause. If we are unable to resolve the issue within 48 hours, a storage charge of $10 for every $500 of your total order amount will be assessed at 30 day intervals until other arrangements have been made and the order has been successfully delivered to you. Should your order be returned to us by the shipping company through no fault of ours, you will be responsible for any additional shipping costs which may be incurred as a result.

Cancellation. In most cases, we will process your order the same day it is received. In the case of shutter orders, we will begin preparing the Specifications Sheet as soon as the order is processed. Should you decide to cancel your order before your credit card is processed, you may receive a full refund in most cases. Should you decide to cancel your order after the credit card has been processed, you will be responsible for a $20 processing fee, plus any administrative fees charged to us by the credit card processing company. Once work has begun on the Specifications Sheet, you will be charged a $50 development fee in addition to the credit card processing and administrative fees, should you decide to cancel. In the event you cancel your shutter order after you have approved the Specification Sheet, you will be responsible for all materials and labor expended at the time we receive notification of your desire to cancel.

Delivery Date. Due to uncertainties in the availability of materials, Shutterstile LLC cannot guarantee a specific completion or delivery date. Accordingly, we shall not be liable for any damages of any nature whatsoever arising directly or indirectly out of a delay in shipment or completion. Any completion estimates provided on our Web site or given to you at the time of your order should be considered estimates only.

Privacy Policy. Any information we collect about you is to be used solely to process your order. We will not share this information with any third party other than our credit card processing service. To make it more convenient for you to order replacement panels in the future, we will keep the details of your order on file. When you place your order, we will give you the option of letting us include your name and address as part of these records. If you prefer that we not retain this information, we will still keep the details of your order, using your order number as a unique identifier. In no case will we retain a copy of your credit card number after your order has been filled.

 
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